We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Returns
You have 10 days from the date of delivery to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Non-Returnable Items
The following items cannot be returned:
Opened trading card packs or sealed products that have been tampered with
Digital downloads or redeemed codes
Gift cards
Sale or clearance items
How to Initiate a Return
To start a return, please contact us at support@stormsharks.net with your order number and reason for return. We will provide you with return instructions.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Exchanges
If you received a damaged or defective item, we'll replace it at no additional cost. Please contact us within 7 days of delivery with photos of the damage.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
Contact Us
If you have any questions about our return policy, please reach out to us at support@stormsharks.net.
